Terms of Service - Privacy Policy

Terms of Service
Orchard View naturals
Privacy Notice

GDPR – the General Data Protection Regulation - is a new law across the European Economic Area (EEA) and in the UK, which replaces the Data Protection Act 1998. It is intended to strengthen controls that individuals have over their data and their right to privacy, and it thereby requires greater controls by companies who control and process personal data. It applies to “personal data”, which means “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.” In the UK, GDPR will be administered and enforced by the Information Commissioner’s Office (the ICO, ico.org.uk).

Orchard View naturals will be what’s known as the ‘Controller’ of the personal data you provide to us.
When you sign up to our email newsletter, we only have access to the information you give us at that time & we never share this with 3rd parties. Our email provider is Send in Blue who are based in the EU (France) & GDPR compliant. Their Privacy Policy may be seen here: https://www.sendinblue.com/gdpr/

We use Google Mail to communicate with our clients, customers, stockists & suppliers.
Google state:
“G Suite customers and free consumer Gmail users can remain confident that Google will keep privacy and security paramount as we continue to innovate. As ever, users can control the information they share with Google at myaccount.google.com”
See the full article here: https://www.blog.google/products/gmail/g-suite-gains-traction-in-the-enterprise-g-suites-gmail-and-consumer-gmail-to-more-closely-align/
Google’s Privacy Policy may be seen here: https://policies.google.com/

There are cookies on our website, which you agree to when you visit. These are to enable us to run the online shop & retain items in your basket for you. Like most websites, we use Google Analytics. We cannot identify you personally by this data. Google’s Privacy Policy may be seen here: https://policies.google.com/privacy?hl=en

When you make a purchase from our website we do not store any of your details. Your purchase is made via Paypal and the only historical record is in relation to your purchase held on the Paypal servers. Paypal’s Privacy Policy may be seen here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

If you leave a review either through our website or in a public forum such as Facebook, Twitter or Instagram, this may be published on our website or in printed materials. We use social media & assume that if you are communicating with us via social media in a public forum that you have read the privacy policies for that company e.g. Facebook, Twitter, Instagram.

We will never publish anything you have written without prior consent from you, unless it is published on a public forum by you or submitted to us for that purpose via our website, email or in writing.

We also sell on Etsy. Our privacy policy applies. Their privacy policy is here: https://www.etsy.com/uk/legal/privacy/

If you visit us for a therapy treatment, we collect information from you including contact details & medical history. This sensitive information is kept locked away and is never shared with 3rd parties unless by your own request. We destroy all records 5 years from the date of your last appointment.

Why we need your data
We need this data in order to provide you with the services you have requested. We will not collect, or keep, any personal data from you we do not need in order to provide and oversee this service to you.

What we do with your data
Any personal data we process is processed by Orchard View naturals in the UK. No 3rd parties have access to your personal data unless the law allows them to do so.

How long we keep your data
We are required under UK tax law to keep any basic personal data (name, address, contact details) submitted at the time of purchase of products or services for 6 years after which time it will be destroyed. We are required by insurance to keep your client records for 5 years from the date of your last appointment, after which time it will be destroyed.

Your name & email address, when submitted by you for marketing purposes, will be registered until you unsubscribe or notify us that you no longer wish to receive information from us.

What are your rights
You can request access to your records at any time they are ‘live’. You need to give a month’s notice, in writing, along with 2 forms of ID, in order to receive this information.
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. lucy@ovnaturals.co.uk

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can contact the Information Commissioner’s Office here https://ico.org.uk/