Frequently Asked Questions

Frequently Asked Questions Do you post worldwide?
Yes.

I want to send a gift, can you send it to my friend for me?
Yes. We gift wrap everything so it will be done for you. Just add their name & address on your order and add in the notes if you’d like a personal message included. Then consider it done.

Are your products Cruelty Free?
Yes, Yes & Yes. They are Vegan & only tested on Humans.

Why would I use a facial oil?
Check out the BLOG, there’s a little piece on there to answer your question. Once you’ve discovered facial oils, you’ll be converted!

What’s the difference between an oil and a serum?
Good question. Sometimes it’s just a marketing ploy as ‘serum’ sounds more exotic. Here, we have decided to call a spade a spade and stick with ‘facial oil’. Essentially they are similar in that they both deliver potent ingredients such as vitamins, amino acids, essential fatty acids etc to the skin. Think of it as a skin conditioner or tonic. Some serums are simply facial oils, others have a different more watery texture. It’s really your preference which you prefer.

What do you mean by “natural”?
We only use pure extracts, as close to the source as possible, in our products. So for example, pure, unadulterated and cold-pressed plant oils. You can tell by the natural colours and aromas of our products that they haven’t been made with synthetics and that they are high quality naturals.

How can I be confident that the face oils are really ‘organic’ when you don’t have any certification?
As a tiny producer, although we would love to be able to get our products Soil Association or Ecocert certified, for example, like many others we are unable to do so without great expense which would then be passed on to you, the consumer. So, we hope that by getting to know us, you’ll have confidence in our ethos. If we say our ingredients are Soil Association Certified, they will be. If they aren’t, we won’t say they are. That’s our promise to you.

Do You Offer Free Delivery?
We send parcels by 1st class with Royal Mail & we do charge you for this service, as otherwise we’d have to absorb the cost into the products which would make the prices go up!

What about Promotions?
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